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Contact Us

Claims Claims Reporting Phone (877) 365-8693
Fax 877-852-0220
Mailing Address Adirondack Insurance Exchange
P.O. Box 5155
Buffalo, NY 14240-5155
Direct Bill Premium Payments Address

Adirondack Insurance Exchange
P.O. Box 371898
Pittsburgh, PA 15251-7898

(Please include policy number on all checks).
Overnight Premium Payments Address Adirondack Insurance Exchange
Attn: 371898
500 Ross Street 154-0470
Pittsburgh, PA 15250

(Please include policy number on all checks).
Direct Bill Customer Service Center Agent Phone: 877-248-0555
Insured Phone: 877-248-8811
Policyholders may call from 8 a.m. to 5 p.m. (EST), Monday - Friday.

(Policyholders will need the Personal Access Code and PIN printed on their billing statement).
Fax 888-396-8284
E-Mail personalcs@twrgrp.com
Web Access www.aie-ny.com

(Policyholders must register online using the Personal Access Code and PIN printed on their billing statement).
Underwriting, Processing &
Customer Service Center
Address Adirondack Insurance Exchange
P.O. Box 50
Buffalo, NY 14240-0050
Phone 866-992-4368
Fax 888-745-6446
Hours The Underwriting, Processing & Customer Service Center is available Monday through Friday 8 a.m. - 5 p.m. (EST) to handle an array of services including underwriting referrals, processing assistance with policy changes and registration & login assistance for www.aie-ny.com and much more!
E-Mail personalcs@twrgrp.com
Agency Licensing
Services
Address Adirondack Insurance Exchange
Agency Licensing
120 Broadway, 31st Fl
New York, NY 10271
Phone 866-992-4368
Fax 212-655-2070
E-Mail agencyservices@twrgrp.com
Technical Assistance Phone 877-TWR-GRPHD (877-897-4774)
E-Mail esupport@twrgrp.com
Executive Contact Bob Cordner,
Leader of Sales Division
Phone: 781-884-4275
rcordner@twrgrp.com