| Claims |
Claims Reporting Phone |
877-248-0555 |
| Fax |
866-894-1633 |
| Mailing Address |
Adirondack Insurance Exchange
P.O. Box 5155
Buffalo, NY 14240-5155 |
| Direct Bill |
Premium Payments Address |
Adirondack Insurance Exchange
P.O. Box 371898
Pittsburgh, PA 15251-7898
(Please include policy number on all checks). |
| Overnight Premium Payments Address |
Adirondack Insurance Exchange
Attn: 371898
500 Ross Street 154-0470
Pittsburgh, PA 15250
(Please include policy number on all checks). |
| Direct Bill Customer Service Center |
Agent Phone: 877-248-0555
Insured Phone: 877-248-8811 |
Policyholders may call from 8 a.m. to 5 p.m. (EST), Monday - Friday.
(Policyholders will need the Personal Access Code and PIN printed on their billing statement). |
| Fax |
888-396-8284 |
| E-Mail |
aiebscdirectbill@twrgrp.com |
| Web Access |
www.aie-ny.com
(Policyholders must register online using the Personal Access Code and PIN printed on their billing statement). |
Underwriting, Processing &
Customer Service Center |
Address |
Adirondack Insurance Exchange
P.O. Box 50
Buffalo, NY 14240-0050 |
| Phone |
866-992-4368 |
| Fax |
888-745-6446 |
| Hours |
The Underwriting, Processing & Customer Service Center is available Monday through Friday 8 a.m. - 5 p.m. (EST) to handle an array of services including underwriting referrals, processing assistance with policy changes and registration & login assistance for www.aie-ny.com and much more! |
| E-Mail |
nyplsc@twrgrp.com |
Agency Licensing
Services |
Address |
Adirondack Insurance Exchange
Agency Licensing
120 Broadway, 31st Fl
New York, NY 10271 |
| Phone |
866-992-4368 |
| Fax |
212-655-2070 |
| E-Mail |
agencyservices@twrgrp.com |
| Technical Assistance |
Phone |
877-TWR-GRPHD (877-897-4774) |
| E-Mail |
esupport@twrgrp.com |
| Executive Contact |
Mark McDonnell
Vice President, Marketing |
Phone: 716-796-6606
mmcdonnell@twrgrp.com |