| Claims |
Claims Reporting |
877-248-0555 |
| Fax |
866-894-1633 |
| Mailing Address |
Adirondack Insurance Exchange
P.O. Box 5155
Buffalo, NY 14240-5155 |
| Direct Bill |
Payments Address |
Adirondack Insurance Exchange
P.O. Box 4002
Woburn, MA 01888-4002
(Please include policy number on all checks) |
| Overnight Payment Address |
Adirondack Insurance Exchange
1 Beacon Lane
Canton, MA 02021-1030
(Please include policy number on all checks) |
| Direct Bill Inquiry |
877-248-0555 - Agent
877 248 8811 - Insured |
| Policyholders can call 8 a.m. and 5 p.m. ET, Monday - Friday (Policyholder will need the personal access code and PIN printed on their billing statement) |
| Fax |
888-745-6446 |
| Email |
aiebscdirectbill@twrgrp.com |
| Web Access |
www.aie-ny.com
(policyholder must register online using the personal access code and PIN printed on their billing statement) |
| Legal Collection |
Address |
Adirondack Insurance Exchange
Legal Collections
P.O. Box 1760
Philadelphia, PA 19105-1760 |
| Phone |
800-208-4016 |
| Regional Contacts |
|
Mark McDonnell
Vice President, Marketing
Telephone: 716-932-2024
mmcdonnell@twrgrp.com |
| Underwriting |
Address |
Adirondack Insurance Exchange
PL Underwriting NY/NJ
P.O. Box 50
Buffalo, NY 14240-0050 |
Agency Licensing
Services |
Address |
Adirondack Insurance Exchange
Agency Licensing
120 Broadway, 31st Fl
New York, NY 10271 |
| Phone |
212-655-2000 |
| Fax |
212-655-2070 |
| Email |
agencyservices@twrgrp.com |
Customer Service
Center |
Hours |
The Customer Service Center is available Monday - Friday 8 a.m. - 5 p.m. (ET) to handle an array of services including Billing Inquiry and Payments Registration & Login Assistance for www.twrgrp.com and much more. |
| Phone |
877-248-0555 - Agent
877 248 8811 - Insured |
| Fax |
888-745-6446 |
| Email |
nyplsc@twrgrp.com |
| Technical Assistance |
Phone |
877-248-9500 |
| Email |
esupport@twrgrp.com |